Get your TV back to just working
Somehow the TV became the most complicated machine in the house. Three remotes, an "input" button that makes the picture vanish, apps that sign you out for no reason, and a subscription for everything. When it worked yesterday and doesn't today, you just want it back the way it was.
Call Pronto and we'll untangle it: which remote does what, why the screen says "no signal," where Netflix went, how to get the sound back. A patient AI assistant stays on the line while you press the buttons, and nobody sighs at you.
The help line is (786) 305-6399— $0.50 a minute from prepaid credit, no subscription. The voice on the line is an AI assistant (it will tell you so), it never asks for passwords or card numbers, and if we can’t fix your problem, the call’s on us.
How a call goes
- Describe what you see on the screen right now — blue screen, "no signal," a menu you've never seen, or nothing at all.
- We sort out which box is in charge — the TV itself, a cable box, a streaming stick — and which remote talks to it.
- Step by step to the fix: the right input, the app signed back in, the remote re-paired or its batteries confirmed, the sound un-muted from the place it got muted.
- We end with the channel or show you actually wanted, on screen, before we hang up.
Common questions
The TV says "No signal" — what does that even mean?
It means the TV is listening to the wrong input — like a radio tuned to a station nobody's broadcasting on. The fix is choosing the right input (HDMI 1, HDMI 2…), and we'll walk your exact remote's buttons to get there. It's a five-minute call.
Netflix (or Hulu, or Prime) is asking me to sign in again and I don't know the password.
Very common — apps sign everyone out from time to time. We'll walk the app's official sign-in or reset flow with you. You'll type the password yourself; we never ask you to tell it to us.
Can you help me set up a new streaming stick or smart TV?
Yes — Roku, Fire TV, Apple TV, and the apps that go on them. Have your Wi-Fi password handy (for you to type, not to tell us) and plan around 20–30 minutes for a from-the-box setup.
Is it worth a paid call for something this small?
A wrong-input fix costs about $2.50 at 50 cents a minute — less than the coffee you'd buy the neighbor you'd otherwise ask. And if we can't fix it, the call is credited back automatically, so a dead end never costs you anything.
More help topics: Printer help, over the phone, at your pace · Wi-Fi down? Let's get you back online · Locked out of your email? We'll walk you back in · Your smartphone, explained one step at a time · "Is this a scam?" — call us before you click
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