Questions people ask us
The short version: it’s a patient tech help line at (786) 305-6399, it costs 50 cents a minute, the voice is an AI that never asks for passwords — and if we can’t fix it, the call’s on us.
What is Pronto, exactly?
Pronto is a tech help line you reach by calling a regular phone number: (786) 305-6399. You describe the problem — a printer that won't print, an email you're locked out of, a TV stuck on the wrong screen — and a patient voice walks you through fixing it, one small step at a time. There's no app to install, nothing to download, and no one needs to come to your house. If you can make a phone call, you can use Pronto.
Is it a real person on the line?
No — and we're upfront about that. The voice is an AI assistant, and it tells you so at the start of every call. It's endlessly patient, never rushed, available around the clock, and speaks several languages. If you'd rather have a human involved, just ask during the call and we'll open a ticket for our (human) team to follow up.
How much does it cost?
50 cents a minute, billed by the second from prepaid credit. There's no subscription, no monthly fee, and no minimum. You add credit ($10, $25, or $50 to start — your card is then saved and your balance tops itself up when it runs low), and a typical call costs a few dollars. Your credit never expires.
What happens if you can't fix my problem?
Then the call's on us. When a call ends without your problem solved, we automatically credit that call's cost back to your balance — you don't have to ask, complain, or fill anything out. You'll see the credit confirmed in your call-summary email. (Automatic credits have fair-use limits; if an account hits them, a human reviews it personally.)
Will you ever ask for my password or card number?
Never. Not your password, not your PIN, not the security code texted to your phone, not your card number. When a fix involves something private — resetting a password, signing in — we text you the official company's link and you type your information there yourself. Anyone on any call who asks you to read out a password or a texted code is running a scam, including anyone claiming to be us.
What kinds of problems can you help with?
Everyday consumer technology: printers, Wi-Fi and internet trouble, email and password lockouts, smartphones (iPhone and Android), tablets, smart TVs and streaming apps, spam calls and suspicious pop-ups. If you'd ask a patient, tech-savvy friend about it, it's probably in scope. We don't do medical, legal, or financial advice, and we're not a repair shop — if your hardware is truly broken, we'll say so honestly.
Do I need a computer or a smartphone to use Pronto?
No. You need a phone that makes calls — that's it. You can call about a device you own from any phone, including calling about the very smartphone you're holding (we'll have you put us on speaker).
When can I call?
Any time, day or night, weekends and holidays included. The line answers at 2 a.m. with the same patience it has at 2 p.m.
What languages do you speak?
English, Spanish, Russian, and more — the assistant matches the language you speak to it. When a menu on your screen is only in English, it says the English word exactly as written and then explains it in your language.
Can I set this up for my mother or father?
Many of our customers were signed up with help from an adult child sitting next to them. Signup takes about five minutes at pronto.help/signup — do it together, use their phone number (calls are recognized by the number they call from), and add starter credit. After that, they just call the help line whenever something's stuck, and you get a short email summary after each call so you know what's going on without having to be the help desk.
How do I know what happened on a call?
After every call, the account holder gets a short email: what the call was about, how long it took, and how it ended. You can also review your balance and call history any time at pronto.help/account — sign-in is a 6-digit code emailed to you; there's no password to remember.
Are calls recorded?
Yes — the assistant says so at the start of each call. Recordings are kept for 90 days and then deleted automatically; we use them to make sure the help you got was good. The full details are in our Privacy Policy.
How do I know Pronto itself isn't a scam?
Healthy question — you should ask it about every service. Pronto is operated by Pronto AI LLC, a US company in Branchburg, New Jersey. We publish our address, terms, and privacy policy; we tell you the voice is an AI; we never ask for passwords, codes, or remote access to your computer; and payment happens only on our website through Stripe, never by gift card, wire, or anything a caller talks you into. Read more on our Trust & Safety page.
How do I stop using Pronto or get my credit back?
There's nothing to cancel — no subscription exists. If you stop calling, you're simply not charged. You can turn off auto-reload any time at pronto.help/account, and unused credit stays available whenever you need help again. Want your account closed entirely? The account page has a delete option, and our terms cover refunds of unused credit.
Still wondering about something? hello@pronto.help — a real person reads those. Or just sign up and ask the help line itself.
FAQ · Trust & Safety · Terms · Privacy